Q: What areas do you serve?
A: We service a very large area Including CT, MA, NH, VT, NY, KS, MO, NE, OK.
Q: How do I schedule an appointment?
A: To schedule an appointment please call, text or email
call/text: 203-558-6031 (text preferrred)
Once we receive your request we will add you to our appointment list to get you scheduled with other barns/ clients in your area.
Q: How do I prepare for an appointment?
A: Have your horse in, dry and groomed (hoofs picked out and clean) for your appointment time
If it is going to rain, please make sure your horse is clean and dry when we arrive- we cannot work with a wet horse
Have all of your tack out, clean and ready to go (including your bridle, saddle pad(s) and girth(s)
Be ready to ride (have your helmet, boots, gloves, safety vests, whip, spurs, etc.)
Q: What should I expect at my bodywork appointment?
A:
We will collect a history including vet records and images from you and then evaluate your horse to determine the best modality (massage, acupressure, osteopathy, cold laser). Be prepared to walk and/or trot the horse in hand as a part of the evaluation
Appointments are up to one hour. We appreciate your assistance on helping us stay on a schedule by being ready for your appointment (see question above)
Q: When is payment due?
A: Payment is due on the day of service, no exceptions. We accept cash, checks, credit cards, Venmo and PayPal. Any invoices not paid on day of service may be subject to late fees/ finance charges. Please make all checks payable to Form and Function Equestrian, LLC
Q: Is there a stable call fee?
A: To cover travel time and costs, I charge a stable call fee. The fee varies on location and can be split if multiple customers share one stable call.
Q: Do you require a deposit for an appointment?
A; A deposit of $85 plus the travel fee may be required after a no-show appointment.
Q: Are there fees if I have to cancel an appointment?
A: I get it! Things happen, but I also need to make the best use of my time.
There is no charge for 48 hours notice. A $85 Late Cancellation Fee will be charged/billed if an appointment is canceled with less than 48-hour notification.
If an appointment is missed without any notification, a $85 No-Show Fee fee will be charged in addition to the Stable Call Fee that was applicable to the appointment. In the future to schedule a new appointment a deposit of $85 plus the travel fee may be required.